Who is Telewest?

Telewest Broadband is a leading provider of content, telephone, digital television and internet services in the UK. Telewest is undergoing a number of change projects to improve the quality of customer care to address a challenging and rapidly changing environment. Nicole SMith, Programme Recuitment, has supported Telewest for several years and assisted in specifying and finding people with the right skills.

Change Programme

As part of the change programme undertaken at Telewest, a number of work streams have been initiated. Call centre virtualisation, eCare and Operational Consolidation are focused on a better customer experience, deriving economies of scale and changing the way Telewest operates. These initiatives meant employing people with project management, change management, customer care, business analysis and IT skills to help achieve the business goals.

What was provided?

The key work streams are ongoing and Telewest have continued to secure the appropriate people as and when needed to deliver each element. This means working with a partner who understands the requirements and can present pre-qualified people without the necessity of an extended interview process. Telewest has been working with Nicole to achieve this for several years and the result has been the successful delivery of each of the project phases. This support has helped to make us successful.

Nick Jones

4th April 2003

Dear Programme,

Thank you for all of the efforts that you've spent on our behalf providing excellent interim management support and permanent staff for our project. By its very nature, the project needed a fast and professional response to provide a wide variety of qualified and experienced people at all levels of expertise. Programme provided not only excellent advice at the briefing stage, but accurate selection and presentation of candidates. This, coupled with an on-going commitment to both us, as the client, and each individual recruit has ensured that we got the right people at the right time.

It's this end-to-end service that is unique in my experience in the recruitment industry.I would like to record my thanks for all of the efforts that you have put in on our behalf and I am happy to personally reccomend you and your services to future clients. I will certainly be recommending your services to others and I am pleased to have found such a professional organisation that I will be able to use on future projects.

Best regards,
Mike Hesketh
Interim Head of Logistics, Barclays Resource and Learning Centre of Excellence

Dear Programme,

I would like to thank you for your recent help finding excellent candidates for my vacancies.

Having worked for a large organisation in the past, with a substantial Human Resources area, I was surprised about how time-consuming the recruitment process was within an organisation with a different HR setup. I had discussed the details of my vacancies with several other agencies and I found that I was sent CVs of people with good experience but not matched to the job specification, or discussions that I had with the agency.

I was pleased that you took the time to understand properly the nature of the role and the type of person I would like to appoint, which saved me a lot of time sifting through irrelevant CVs, something for which I was growing tired. I did invite you into the equation late in the refcruitment process, and I had already interviewed several other candidates from other agencies. However, the fact that you sent me three CVs and I appointed two of those three people speaks for itself.

I am interested in pursuing your offer of providing a recruitment service to all other parts of CACI, and that is a converstaion that we will pick up in the new year.

Andy Luke
Head of Market Databases